Returns & Cancellations

  1. We will accept the return of goods that arrive damaged or defective or if your goods do not match your order.
  2. If the goods you have ordered are damaged in transit or not what you ordered please email us at contact-us@thameshudson.co.uk within 7 calendar days providing as much detail as possible as to the reasons for your return. We will endeavour to process your query within 4 working days and contact you via email about its status. We will supply you with replacement goods or provide you with a refund within 14 calendar days.
  3. If you find that the goods are defective please email us at contact-us@thameshudson.co.uk within 30 calendar days providing as much detail as possible.  We will endeavour to process your query within 4 working days and contact you via email about its status.
  4. If you change your mind about your order after the goods are dispatched to you, you may return them to us, at your cost and risk, within 7 calendar days of receipt. Please email us at contact-us@thameshudson.co.uk. Please provide as much detail as possible including proof of postage. We will endeavour to process your query within 3 working days and contact you via email about its status. Provided that goods that are sold shrinkwrapped are returned with the shrinkwrap intact or non-shrinkwrapped goods are returned in re-saleable condition, we will refund their cost, but not the delivery charges, within 14 calendar days of return.
  5. If you change your mind about your order before the goods are dispatched, please email us at contact-us@thameshudson.co.uk. Please provide as much detail as possible. We will endeavour to process your query within 4 working days and contact you via email about its status. In the event that payment has been taken, we will refund this to you within 14 calendar days of return.
  6. If you have ordered goods from us as a Guest (i.e. without registering an account on this website), please email us at contact-us@thameshudson.co.uk with the details of your order query.

Our Returns & Cancellation Policy was last updated on 28 April 2025.